Frequently Asked Questions

  • Q. What shall I do if my car is still registered?

    A. No Problem. Just hold onto the number plates and hand them back in at vehicle licensing. You'll receive a refund on the unused portion of the license.

  • Q. What if I can't be at home during the day?

    A. No Problem. We can leave your money in your meterbox or in a secure, padlocked letterbox. Leave the car unlocked with the keys on the floor of the car. Remove the vehicle's number plates if you can - if you can't take them off, we'll do it for you.

  • Q. What do you mean by a 'complete' car?

    A. 'Complete' means that the car doesn't have any parts missing or has had any removed. If it wasn't broken down, then you could still drive it down the road.

  • Q. Does it cost me anything to have my car towed away?

    A. No. The removal of your car is included in the price.

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